Research on Revenge : A Research Note
DOI:
https://doi.org/10.17010/ijom/2022/v52/i11/172434Keywords:
Revenge Shopping
, Research Note, Marketplace, Marketspace, Marketing Strategy, Hedonism, Structural RelationshipPaper Submission Date
, June 30, 2022, Paper sent back for Revision, August 5, Paper Acceptance Date, August 16, Paper Published Online, November 15, 2022Abstract
The pandemic has marked huge challenges and changes in the marketing contexts across all industries. Corporate organizations are at the outset to conceive marketing strategies to address the evolving, perhaps critical consumer behaviour — revenge shopping in the marketspace and marketplace. Though this form of shopping emerged decades ago, the nature of the shopping pattern in these pandemic times has a distinct set of motives being witnessed among consumers. Accordingly, the research evidence in this arena is not adequately bestowed that contributes to marketing implications. Hence, this research note has been proposed to indicate the key perspectives of research possibilities in the arena of revenge shopping. Though the requirements of research outcomes are unexceptionally pondered, the most critical perspectives, such as marketing strategy, the role of hedonism, and the viability of the structural relationship between revenge shopping, consumer satisfaction, consumer engagement and loyalty, have been analyzed and inferred as research notes. The implications, primarily on the research perspectives, have been pointed out for the researchers’ fraternity. The marketing implications have also been provided parallelly.Downloads
Downloads
Published
How to Cite
Issue
Section
References
Abror, A., Patrisia, D., Engriani, Y., Evanita, S., Yasri, Y., & Dastgir, S. (2020). Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank's customer loyalty. Journal of Islamic Marketing, 11(6), 1691–1705. https://doi.org/10.1108/JIMA-03-2019-0044
Agarwal, A., Chahar, B., & Bhati, N. S. (2021). Online impulse buying behaviour of Indian small town consumers: Scale development and validation. Indian Journal of Marketing, 51(5–7), 48–63. https://doi.org/10.17010/ijom/2021/v51/i5-7/161647
Brooks, S. K., Webster, R. K., Smith, L. E., Woodland, L., Wessely, S., Greenberg, N., & Rubin, G. J. (2020). The psychological impact of quarantine and how to reduce it: Rapid review of the evidence. The Lancet, 395 (10227), 912–920. https://doi.org/10.1016/S0140-6736(20)30460-8
Bulsara, H. P., & Vaghela, P. S. (2022). Millennials' online purchase intention towards consumer electronics: Empirical evidence from India. Indian Journal of Marketing, 52(2), 53–70. https://doi.org/10.17010/ijom/2022/v52/i2/168154
Calvo-Porral, C., & Lévy-Mangin, J.-P. (2021). Examining the influence of store environment in hedonic and utilitarian shopping. Administrative Sciences, 11(1), 6. https://doi.org/10.3390/admsci11010006
Challet-Bouju, G., Mariez, J., Perrot, B., Grall-Bronnec, M., & Chauchard, E. (2020). A typology of buyers grounded in psychological risk factors for compulsive buying (Impulsivity, Self-Esteem, and Buying Motives): Latent class analysis approach in a community sample. Frontiers in Psychiatry, 11, 277. https://doi.org/10.3389/fpsyt.2020.00277
Chincholkar, S., & Sonwaney, V. (2022). How demographic factors impact consumers' product choice during online shopping: An empirical study of tier-III markets. Indian Journal of Marketing, 52(2), 34–52. https://doi.org/10.17010/ijom/2022/v52/i2/168153
Deng, S., Wang, W., Xie, P., Chao, Y., & Zhu, J. (2020). Perceived severity of COVID-19 and post-pandemic consumption willingness: The roles of boredom and sensation-seeking. Frontiers in Psychology, 11, 567784. https://doi.org/10.3389/fpsyg.2020.567784
Hapsari, R., Hussein, A. S., & Handrito, R. P. (2020). Being fair to customers: A strategy in enhancing customer engagement and loyalty in the Indonesia mobile telecommunication industry. Services Marketing Quarterly, 41(1), 49–67. https://doi.org/10.1080/15332969.2019.1707375
Hashmi, A. R. (2021). COVID-19 and the level of consumers revenge buying - An explorative perspective of the Albaha region. International Journal of Advanced Research in Engineering and Technology (IJARET), 12(2), 159–166. https://doi.org/10.34218/IJARET.12.2.2021.014
Holmes, E. A., O'Connor, R. C., Perry, V. H., Tracey, I., Wessely, S., Arseneault, L., Ballard, C., Christensen, H., Silver, R. C., Everall, I., Ford, T., John, A., Kabir, T., King, K., Madan, I., Michie, S., Przybylski, A. K., Shafran, R., Sweeney, A.,…… & Bullmore, E. (2020). Multidisciplinary research priorities for the COVID-19 pandemic: A call for action for mental health science. The Lancet Psychiatry, 7(6), 547–560. https://doi.org/10.1016/S2215-0366(20)30168-1
Islam, T., Pitafi, A. H., Arya, V., Wang, Y., Akhtar, N., Mubarik, S., & Xiaobei, L. (2021). Panic buying in the COVID-19 pandemic: A multi-country examination. Journal of Retailing and Consumer Services, 59, 102357. https://doi.org/10.1016/j.jretconser.2020.102357
Kurup, A. J., & Jain, P. (2018). Effect of e-loyalty cues on repurchase behavioural intentions among online shoppers. Indian Journal of Marketing, 48(11), 7–22. https://doi.org/10.17010/ijom/2018/v48/i11/137982
Lins, S., Aquino, S., Costa, A. R., & Koch, R. (2022). From panic to revenge: Compensatory buying behaviors during the pandemic. International Journal of Social Psychiatry, 68(4), 921–922. https://doi.org/10.1177/00207640211002557
Mahmud, M. S., Talukder, M. U., & Rahman, S. M. (2021). Does 'Fear of COVID-19' trigger future career anxiety? An empirical investigation considering depression from COVID-19 as a mediator. International Journal of Social Psychiatry, 67(1), 35–45. https://doi.org/10.1177/0020764020935488
Majeed, M., Asare, C., Fatawu, A., & Abubakari, A. (2022). An analysis of the effects of customer satisfaction and engagement on social media on repurchase intention in the hospitality industry. Cogent Business & Management, 9(1), Article 2028331. https://doi.org/10.1080/23311975.2022.2028331
Malhotra, S. (2021). Empirical scale for revenge buying behaviour: A curious consequence of pandemic. BIMTECH Business Perspective (BSP), 3(1), 1–14.
Naeem, M. (2021). Do social media platforms develop consumer panic buying during the fear of Covid-19 pandemic. Journal of Retailing and Consumer Services, 58, 102226. https://doi.org/10.1016/j.jretconser.2020.102226
Omar, N. A., Nazri, M. A., Ali, M. H., & Alam, S. S. (2021). The panic buying behavior of consumers during the COVID-19 pandemic: Examining the influences of uncertainty, perceptions of severity, perceptions of scarcity, and anxiety. Journal of Retailing and Consumer Services, 62, 102600. https://doi.org/10.1016/j.jretconser.2021.102600
Park, I., Lee, J., Lee, D., Lee, C., & Chung, W. Y. (2022). Changes in consumption patterns during the COVID-19 pandemic: Analyzing the revenge spending motivations of different emotional groups. Journal of Retailing and Consumer Services, 65, 102874. https://doi.org/10.1016/j.jretconser.2021.102874
Prentice, C., Altinay, L., & Woodside, A. G. (2021). Transformative service research and COVID-19. The Service Industries Journal, 41(1–2), 1–8. https://doi.org/10.1080/02642069.2021.1883262
Sarkar, A., Jha, A., & Mukherjee, D. (2018). Rise in sales of multi axle trucks in India: Governmental initiatives, industrial development, and operator preferences. Indian Journal of Marketing, 48(7), 7–22. https://doi.org/10.17010/ijom/2018/v48/i7/129717
Tomar, V. S., Sharma, A., & Pandey, N. (2018). Perceived benefits of online shopping: Scale modification and validation. Indian Journal of Marketing, 48(12), 7–22. https://doi.org/10.17010/ijom/2018/v48/i12/139553
Tzeng, S.-Y., Ertz, M., Jo, M.-S. & Sarigöllü, E. (2021). Factors affecting customer satisfaction on online shopping holiday. Marketing Intelligence & Planning, 39(4), 516–532. https://doi.org/10.1108/MIP-08-2020-0346