Malik, Garima, and Sanjeev Bansal. “Analyzing the Criticality of Service Level in Cab Aggregating Industry on Customer Expectations, Satisfaction, and Retention”. Indian Journal of Computer Science 2, no. 1 (February 1, 2017): 30–38. Accessed July 20, 2025. https://indianjournalofcomputerscience.com/index.php/tcsj/article/view/110143.