JOSHI, N. K.; MATHUR, Ritu. A Review Paper on the Credibility Model for Electronic Service Quality using Big Data. Indian Journal of Computer Science, [S. l.], v. 8, n. 6, p. 30–37, 2023. DOI: 10.17010/ijcs/2023/v8/i6/173443. Disponível em: https://indianjournalofcomputerscience.com/index.php/tcsj/article/view/173443. Acesso em: 18 jul. 2025.