PAL, Subhabaha. Customer Feedback Analysis using NLP. Indian Journal of Computer Science, [S. l.], v. 6, n. 1, p. 17–22, 2021. DOI: 10.17010/ijcs/2021/v6/i1/158186. Disponível em: https://indianjournalofcomputerscience.com/index.php/tcsj/article/view/158186. Acesso em: 20 jul. 2025.