MALIK, Garima; BANSAL, Sanjeev. Analyzing the Criticality of Service Level in Cab Aggregating Industry on Customer Expectations, Satisfaction, and Retention. Indian Journal of Computer Science, [S. l.], v. 2, n. 1, p. 30–38, 2017. DOI: 10.17010/ijcs/2017/v2/i1/110143. Disponível em: https://indianjournalofcomputerscience.com/index.php/tcsj/article/view/110143. Acesso em: 20 jul. 2025.