Dwivedi, H. and Pareek, R. (2012) “An Empirical Study on Critical Success Factors of Six Sigma with Special Reference to the Banking Sector”, Indian Journal of Marketing, 42(8), pp. 45–52. Available at: https://indianjournalofcomputerscience.com/index.php/ijom/article/view/37573 (Accessed: 19 December 2025).