DWIVEDI, Harsh; PAREEK, Renu. An Empirical Study on Critical Success Factors of Six Sigma with Special Reference to the Banking Sector. Indian Journal of Marketing, [S. l.], v. 42, n. 8, p. 45–52, 2012. Disponível em: https://indianjournalofcomputerscience.com/index.php/ijom/article/view/37573. Acesso em: 19 dec. 2025.