BALASUBRAMANIAN, N.; SATHYANARAYAN, K. A Study on Consumer Trust, Value and Loyalty in Relational Exchanges. Indian Journal of Marketing, [S. l.], v. 38, n. 4, 2008. Disponível em: https://indianjournalofcomputerscience.com/index.php/ijom/article/view/36737. Acesso em: 19 dec. 2025.