Understanding the Impact of Cyberloafing in the Context of Technology-Driven Enterprises : A Case Study of the Banking Sector
Authors
-
R. K. Jena
Professor (Corresponding Author), Department of BAIT, Institute of Management Technology, Nagpur - 440 013, Maharashtra
https://orcid.org/0000-0001-7354-8999
-
Rupashree Goswami
Assistant Professor, School of Psychology, Gangadhar Meher University, Sambalpur - 768 001, Odisha
https://orcid.org/0000-0002-8766-8411
- Pawan Jain Associate Professor, Department of Finance, Institute of Management Technology, Nagpur - 440 013, Maharashtra
DOI:
https://doi.org/10.17010/ijf/2025/v19i8/175232Keywords:
cyberloafing; consequences of cyberloafing; bank employee; India.JEL Classification Codes : E66, G21
Publication Chronology: Paper Submission Date : August 23, 2024 ; Paper sent back for Revision : March 31, 2025 ; Paper Acceptance Date : May 15, 2025 ; Paper Published Online : August 14, 2025
Abstract
Purpose : The development of Industry 4.0 has transformed every organization into a technology-driven enterprise. The pervasive use of technology and information tools in organizations has resulted in what is known as “cyberloafing.” On the other hand, the financial industry was entirely dependent on information and communication technology. Therefore, the likelihood of bank employees engaging in cyberloafing was very prevalent.
Methodology : Most studies have recently focused on the causes of cyberloafing, but only a few have examined its effects. Therefore, in this study, the effects of cyberloafing among bank employees in India were assessed using a cross-sectional survey design grounded in the “conservation of resources (COR)” framework. Data were analyzed using SPSS and AMOS.
Findings : According to the study findings, cyberloafing significantly impacted employee well-being, innovative work culture, and job anxiety. Further, using multi-group analysis (MGA), the study also investigated the moderating effect of various socio-demographic variables (such as gender, age (GenX or GenY), and sector (private or public)) on the relation between cyberloafing and its consequences. The findings revealed that the employee's age significantly moderated the relationship between cyberloafing and its outcomes.
Practical Implications : The findings provided valuable insights and suggestions for all stakeholders to manage cyberloafing at the bank and improve employee well-being, innovative work behavior, job performance, and anxiety.
Originality : This study is among the first to examine the consequences of cyberloafing on bank employees in India.
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